Get in Touch with Our Support Team
We understand that our South African players may have questions, concerns, or require assistance with their gaming accounts. Our dedicated customer support team operates with full compliance to local gambling regulations and is committed to providing prompt, professional assistance across multiple communication channels. Whether you’re experiencing technical difficulties, require account verification support, or have inquiries regarding our responsible gaming programmes, we’re here to help twenty-four hours daily.
Direct Communication Channels
Reach us through your preferred method to ensure swift resolution of your concerns:
- Live online chat available on our platform for immediate assistance
- Email support at [email protected] for detailed inquiries and documentation
- Telephone support at +27 (0)11 562 8900 for urgent matters requiring verbal communication
Support Department Specialisation and Response Times
Our team is organised into specialised divisions addressing specific player needs. Account and verification queries typically receive responses within two hours. Technical issues affecting gameplay are prioritised with one-hour response commitment. Responsible gambling concerns and self-exclusion requests receive immediate attention from our compliance officers. Withdrawal complications and payment-related issues are handled by our financial team within three hours.
Last updated: January 20, 2026