Cookie Policy
This Cookie Policy explains how our gaming platform uses cookies and similar tracking technologies to enhance your gaming experience, maintain security, and provide personalised services. We are committed to transparency regarding our data collection practices and compliance with South African privacy legislation, including the Protection of Personal Information Act (POPIA). This policy was last updated on January 18, 2026, and applies to all users accessing our platform from South Africa and internationally.
Understanding Cookies and Similar Technologies
Cookies are small text files stored on your device that enable websites and applications to remember information about your visits and preferences. When you access our gaming platform, we may use various tracking technologies including HTTP cookies, HTML5 local storage, pixels, and web beacons to collect and store data about your browsing behaviour and account activity.
These technologies serve multiple functions on our casino platform. They help us authenticate your identity, process your bets and transactions, personalise your gaming interface, analyze traffic patterns, and deliver targeted promotional content. Understanding how these tools work is essential for making informed decisions about your privacy and data protection while enjoying our gaming services.
Some cookies are essential for basic platform functionality, while others enhance your experience or allow us to gather insights into how players interact with our gaming offerings. By using our platform, you consent to the placement of cookies as described in this policy, though you retain the right to control cookie settings through your browser or opt-out mechanisms we provide.
Types of Cookies We Use
Our gaming platform utilizes different categories of cookies, each serving distinct purposes in delivering our services. Below is a comprehensive overview of the types of cookies deployed across our platform and their functions:
| Cookie Type | Purpose | Duration | Necessity |
|---|---|---|---|
| Essential/Functional Cookies | Enable core platform functions including account login, game loading, payment processing, and session management. These cookies are critical for security verification and preventing fraud. | Session-based (end when browser closes) or up to 12 months | Essential |
| Performance and Analytics Cookies | Track user behaviour, page load times, feature usage, game popularity, and platform performance metrics. This data helps us identify technical issues and optimize the gaming experience. | Up to 2 years | Non-essential |
| Preference and Customization Cookies | Remember your gaming preferences, language settings, display options, and interface customizations. These enhance your personalized experience across platform visits. | Up to 1 year | Non-essential |
| Marketing and Advertising Cookies | Enable targeted promotional campaigns, track conversion rates, measure advertising effectiveness, and deliver relevant bonus offers and game recommendations. | Up to 90 days | Non-essential |
| Third-Party Cookies | Placed by our partners for analytics, payment processing, responsible gambling tools, and advertising networks. These partners may be located outside South Africa. | Varies by partner | Varies |
| Tracking Pixels and Web Beacons | Monitor email campaign engagement, track conversions from promotional channels, and measure the effectiveness of marketing initiatives. | Session or up to 1 year | Non-essential |
How We Use Cookie Data
The information collected through cookies enables us to provide comprehensive gaming services tailored to your preferences and requirements. Our platform uses cookie data for account authentication and security, ensuring only authorized users access their accounts and funds. This is particularly important for protecting your gaming account from unauthorized access and fraudulent transactions.
We analyze aggregated cookie data to understand gaming trends, popular game titles, peak usage times, and user engagement patterns. This analytical insight allows us to improve our game selection, optimize platform performance, and develop features that enhance the overall gaming experience for all users.
Cookies facilitate our marketing efforts by tracking which promotional campaigns drive player sign-ups, measuring the success of bonus offerings, and delivering personalized promotions aligned with your gaming history and preferences. However, we respect your right to opt-out of marketing cookies while maintaining service-essential cookies for platform functionality.
Our responsible gambling initiatives rely partly on cookie-based tracking to monitor player spending patterns, identify potential problem gambling indicators, and ensure compliance with South African gambling regulations and industry best practices.
Managing Your Cookie Preferences
You maintain significant control over the cookies stored on your device. Upon first visit, our platform presents a cookie consent banner allowing you to accept all cookies, customize your preferences, or reject non-essential cookies. You can modify your cookie preferences at any time through your account settings or the privacy control panel available on our platform.
Most web browsers provide built-in tools to manage cookies. You can configure your browser to refuse cookies, alert you when cookies are being placed, or delete cookies automatically when you close your browser. Here are instructions for managing cookies in popular browsers:
- Google Chrome: Access Settings > Privacy and Security > Cookies and other site data, then choose your preferred cookie management option
- Mozilla Firefox: Navigate to Preferences > Privacy & Security > Cookies and Site Data to configure cookie settings
- Microsoft Edge: Go to Settings > Privacy, search and services > Cookies and site permissions to adjust cookie preferences
- Apple Safari: Open Preferences > Privacy tab and select your preferred cookie handling option from the available choices
- Opera Browser: Access Preferences > Advanced > Cookies to customize your cookie management settings
Please note that restricting essential cookies may limit your ability to access certain platform features, create accounts, process deposits, or play games. Non-essential cookies can be safely disabled without affecting core platform functionality, though personalization and marketing features may be unavailable.
Third-Party Cookie Partners and Data Sharing
Our platform partners with reputable third-party service providers who may place cookies on your device for specific functions. These partners include payment processors, analytics platforms, responsible gambling organizations, and advertising networks. Each partner operates under strict data protection agreements ensuring compliance with POPIA and international privacy standards.
Our payment processor partners use cookies to secure transaction processing and prevent fraud. Analytics providers track aggregated user behaviour to help us improve platform performance. Responsible gambling partners employ cookies to monitor spending patterns and provide support resources to players. Advertising partners use cookies to deliver relevant promotional content and measure campaign effectiveness.
We do not sell your personal data to third parties for their independent marketing purposes. All third-party data sharing is limited to specific operational requirements and governed by comprehensive data processing agreements. Users from South Africa have rights under POPIA to request information about how their data is shared and to restrict certain processing activities.
You can view detailed information about each third-party partner, their data practices, and their privacy policies through our transparency portal. Contact our privacy team if you have specific concerns about any third-party data sharing.
Your Privacy Rights and Opt-Out Options
As a player accessing our gaming platform, you have fundamental rights regarding your personal data under the Protection of Personal Information Act. These rights include the ability to request access to data we hold about you, understand how your data is processed, correct inaccurate information, and in certain circumstances, request deletion of your data.
You can exercise your right to restrict cookies by:
- Using our in-platform cookie preference center to customize which cookie categories you accept
- Configuring your browser settings to block cookies from our domain
- Installing browser extensions that prevent tracking and cookie placement
- Opting out of marketing communications through the unsubscribe option in promotional emails
- Submitting a formal data subject request to our privacy team requesting restriction of processing
- Using the “Do Not Track” feature available in your browser, though we note not all websites honor this signal
Please be aware that exercising your privacy rights will not result in any adverse treatment regarding access to games, account functionality, or gaming privileges. We will not discriminate against users who choose to restrict cookies or exercise their data protection rights.
Updates to This Cookie Policy
We review and update this Cookie Policy periodically to reflect changes in our technology practices, regulatory requirements, or gaming services. Significant changes will be communicated to users through email notification or prominent notices on our platform. Your continued use of our gaming platform following policy updates constitutes acceptance of the revised terms.
For questions about our cookie practices or to exercise your privacy rights under South African law, contact our privacy team at the address provided in our main privacy policy. We are committed to addressing your concerns promptly and ensuring transparent communication about how we protect your personal information while delivering exceptional gaming experiences.